Many large Salesforce customers struggle to identify opportunities for cost reduction in their estate as they prepare for their renewal negotiations. Optimizing Salesforce assets is often a cross-functional collaboration exercise. But many enterprises don’t have vendor management functions to assure that procurement, IT and business...
Over the last year, Microsoft has launched a new category of product to the market – the Cloud PC. In this article, we’ll discuss what Microsoft Cloud PC is, how it works, what makes it attractive, and how to determine if it’s a fit for your organization.
For the most part, NPI’s clients have good relationships with their IT vendors. Sure, some vendors are less pleasant to do business with than others. But, by and large, there is mutual respect – customers need their IT vendors to be successful and vice versa. Every now and then, however, an IT vendor goes rogue.
NPI is often asked by clients, “How much time before the end date of our current Salesforce contract term should we begin working on the next renewal?” The answer may surprise you – especially since many Salesforce customers wait until a few months, sometimes even weeks, before the renewal date to start thinking about it.
f you’re a customer of Oracle Cloud Infrastructure services, you’ve likely heard of Oracle’s Universal Credits subscription model. Oracle introduced it back in 2017 to better compete with increasingly flexible consumption and pricing options offered by IaaS and PaaS leaders like AWS.
Here’s a comment we heard recently from a NPI client executive at a Fortune 500 Health and Life Sciences company after they’d just finished a Salesforce renewal negotiation: “We go through all this pain to sign the agreement and I wake up the next morning and have no idea what I paid for.”
Last week, all eyes were on the Masters Tournament as legends and legends in the making competed for the coveted Green Jacket. But what on earth does that have to do with IT procurement? Here’s what NPI CEO Jon Winsett had to say over on LinkedIn...
Inflationary pricing, supply chain challenges and increased labor rates has made strategic IT sourcing more important than ever. Developing the right strategy is critical to protecting your IT budget and heading off any disruptions to your company’s purchasing plans.
Environmental, Social, Governance – ESG for short – has changed how many investors and companies assess risk and opportunity as they invest in and fortify supply chains. As any procurement team will tell you, these non-financial indicators have become increasingly important in recent years. Initially, ESG compliance and evaluation was a qualitative analysis focused on unearthing risks...
Whether you’re pondering a new purchase or have a renewal on the horizon, there are changes to LinkedIn Sales Navigator pricing that you should be aware of. For the uninitiated, Microsoft acquired LinkedIn several years ago – but that doesn’t mean Sales Navigator is a standard part of Microsoft’s Enterprise Agreement. To the contrary, actually...
Procurement could learn a thing or two from Inventing Anna. Not the imposter bit, of course. But something about what’s made the story so interesting to so many people. If you’ve been keeping your ear to the ground, you’ve probably noticed a handful of new terms pop up in procurement circles. One is “world-class outcomes.” It’s a world-class result as compared to peer purchases in the market. Noble for sure, and viable for many organizations. But “world-class” anything doesn’t just happen...
Late last year, Microsoft “rebranded” its Workplace Analytics product. The new product name is Microsoft Viva Insights and it aims to pick up where Workplace Analytics left off – or, depending on how you look at it, fell down. One obvious change is the pricing. There was a price reduction of about 43% with the introduction of Viva Insights. In addition to the rebranding, Microsoft has somewhat changed the messaging...
As we approach the end of Oracle’s fiscal year (May 31st), many customers may find themselves on the receiving end of a Java license audit. There appears to be a concerted effort on behalf of Oracle to increase pressure on clients to spend more on Java – or face the consequences.
There are almost always opportunities to save on an IT renewal, but it calls for a bit of forensic analysis to reveal your options. Preparation is key – and it needs to begin months before the expiration of your current term! Questions to ask and data points to collect include...
Late last December, as most folks settled into the holidays and a slow business news cycle, Oracle spiced things up. It announced the acquisition of medical-records systems provider Cerner Corp. for $28.3 billion. An Oracle Cerner acquisition was – and is – big news that deserves revisiting. Cerner is among the top EHR vendors in the world, competing with market leader Epic Systems, Allscripts and a handful of...
As the crisis in Ukraine unfolds, we’re reminded of the connectedness of the global economy and how it impacts all facets of business – including IT and the IT supply chain. How will this conflict impact IT costs and what can companies do to mitigate and prepare? NPI’s experts weigh in.
Before smartphones and text were a thing, there were pagers – a cute little box that sent alphanumeric message alerts. While pagers are (for the most part) an outdated artifact, PagerDuty has added panache and modernization to the concept. It provides a SaaS incident response platform for IT departments that has attracted customers like SAP, Zoom, Yelp and others. As its popularity has grown, PagerDuty pricing has taken some twists and turns...
New technologies like NFC and EMV chips are helping to drive many POS upgrades. Mobile can require a complete and potentially expensive change to current systems. Integrating a mPOS system that can also be used for inventory management can be a huge benefit, but also add to software costs. With a potential move to mPOS, there may still be use cases to implement for customers that want to pay in cash...
Cisco’s latest price increase is significant. While the vendor claims the hike to be an “average” of 10% across its entire portfolio, the reality is most offerings will cost 15 to 25% more. In this post, we discuss three things customers can do to offset the financial impact of these changes.
Despite customers demanding easier ways to engage and source with software providers, there are some vendors that are holding the line on the status quo. Complexity continues to rule the day for many software sourcing transactions, and the Workday renewal is an excellent example of this. Years ago, when NPI began seeing Workday renewals and new purchases on a regular basis, transactions were relatively easy to evaluate...
As the pandemic continues to dominate headlines and every aspect of our lives, the technology industry continues to adapt. Similar to manufacturing supply chains, the global supply chain for technology professional services has been impacted. We now find ourselves amid a global talent shortage due to various factors like the Great Resignation and higher demand...
Earlier this month, I wrote a blog about Microsoft’s Power BI Premium Capacity licenses, which is a good way to share dashboards and reports throughout the enterprise. This month, though, I’d like to briefly review the Power BI Premium Per User licenses. As you probably know, Power BI is a business analytics service by Microsoft and part of the Microsoft Power Platform. It aims to provide...
Overpaying for enterprise software, cloud infrastructure, hardware and IT services is all too common. Unfortunately, inconsistencies in market pricing can make it difficult for buyers to determine whether a vendor’s pricing is within fair market value range. Below, we dive into the importance of assessing fair market value pricing for enterprise IT purchases, as well as a few tips to consider before your next transaction...
Microsoft’s latest Office 365 price increase will mean higher costs for many of the vendor’s enterprise customers. If you’re wondering if the O365 price increase will impact your spend, here is what you need to know...
As adoption of enterprise-scale cloud services has become commonplace, so have the challenges associated with managing them. Decades in, the evolution is still underway with many companies adopting a Cloud Center of Excellence (CCOE) and, more recently, the establishment of FinOps. But before we delve into what FinOps is and why it is important, let’s review...
In a crowded business intelligence solution marketplace, few solutions match the popularity (and revenue) of Microsoft’s Power BI. More than 250,000 organizations use Power BI, including 97 percent of the Fortune 500. Over the years, the offering has evolved quite a bit – most recently with the introduction of Power BI Premium capacity licenses. For many customers, these...
It’s impossible to ignore the seemingly ubiquitous nature of the cloud and the services it now renders to businesses of all sizes all over the globe. But the scale of adoption within these businesses varies greatly (along with cloud costs) – especially when it comes to the enterprise sector...
As a spend category, IT is undergoing its own transformation and pressure on procurement teams is increasing. Is it an exciting time to be in IT procurement? You bet. But the pressure and stakes are high. As the discipline undergoes changes, new resources and approaches will be critical to sourcing IT effectively...
As ServiceNow becomes more entrenched in enterprises’ IT ecosystems, its product portfolio becomes more complicated. With each biannual release comes new subscriptions with enhanced capabilities, and changes to existing offerings. The latest example is the ServiceNow ITSM Enterprise offering...
Volume purchasing programs can be an attractive way for enterprises to do business with their largest IT vendors – including the Cisco Enterprise Agreement. Large customers with significant levels of Cisco spend may be inclined to default to an EA to help streamline purchasing. But spend size, while certainly important, should not be the only determining factor...
It’s that time of year again, where IT and IT procurement teams find themselves eyeballs-deep in a flurry of software renewals. With fiscal year-ends approaching for dozens of enterprise IT vendors, it’s easy to get overwhelmed. Heck, considering all of the nuances of each software renewal, it’s difficult not to.
Remember when wireless service providers like AT&T and Verizon offered unlimited plans? And then they tried to get rid of them and substitute pooled-data plans instead? Today, we’ve come full circle. Providers are re-introducing unlimited plans to the market, which gives rise to a few questions. Why did that happen?
Negotiation leverage isn’t always easy to come by in IT buying – especially for more routine “auto-pilot” transactions like renewals. A few recent purchase optimizations we helped clients with got us thinking about how we achieved savings despite low leverage. These were mainly renewal events...
Shifting clients from an on-premise license model to cloud subscriptions has been a priority for many software publishers over the last few years, and Citrix Systems is no exception. Historically, Citrix provided its desktop and application virtualization platforms through perpetual licensing and renewable maintenance. However...
Enterprise IT vendors tend to have vast partner ecosystems and aggressive strategies to monetize those relationships. One example is the “marketplace” – a single point of entry where customers can easily purchase from multiple solution providers. The marketplaces hosted by Google Cloud and AWS continue to grow and have an influential effect across the broader cloud provider landscape...
A great deal has been written on the subject of how to manage a software audit. You can find easy-to-follow, multi-step software audit management programs that align neatly with a logical workflow – all claiming to lead followers towards a successful conclusion with minimal findings and penalties levied. The issue, of course, is...
AI – along with machine learning and automation – has been a part of the enterprise IT lexicon for some time. However, recent innovations and tailwinds from the pandemic have accelerated their adoption. That’s led to greater focus on cost control. Many companies are looking for ways to keep AI pricing and costs in check as they embark on new AI-related projects and expand those that are delivering value...
ERP implementations remain one of the most complex and expensive IT projects for large enterprises. A recent report from Software Path found the average budget per user for an ERP project to be $8,265. Other data suggests ERP implementation costs for large enterprises start at $1M to $10M and up to 200 percent of license fees, and go up from there.
Project Portfolio Management or PPM software has always been a mainstay of enterprise IT. Interestingly, pricing for these solutions is on the rise according to pricing data NPI tracks across clients of that are $1 billion or more in turnover. It seems what was once a minor spend concern is steadily becoming a major recurring annual investment in many cases...
As companies adapt their IT ecosystems to changing business requirements, the cost of change is becoming harder to gauge. More specifically, it’s becoming harder to determine if companies are paying a fair price for these changes. It’s worth revisiting certain IT budgeting best practices that govern this aspect of IT sourcing...
Several vendors selling in today’s marketplace would have buyers believe that “the quote” has gone the way of the dinosaur, or at the very least is heading towards extinction. But the IT vendor quote is far from dead. In fact, it’s never been more important...
If you’re a Salesforce customer, there is a good chance you will be renewing your agreement with the vendor within the next six months. That makes now an ideal time to strategize how you can save on your Salesforce renewal – a solid strategy is most certainly required...
Our enterprise clients often ask how much weight to put on IT service level agreements when sourcing a new supplier or service. This is never an easy question to answer and largely depends on how business-critical the service is, or the goal of the SLA in question. Enterprise IT ecosystems are vast and the criticality of one IT vendor versus the next varies – a network provider or...
As ServiceNow continues to permeate enterprise IT ecosystems of all sizes, the relatively recent introduction of the vendor’s Enterprise Platform is beginning take hold. Customers familiar with the Salesforce Enterprise License Agreement (SELA) will find similarities in how the ServiceNow Enterprise Platform purchase operates.
Between inflation concerns and pricing pressure caused by ongoing shortages of computer chips and other key components, many anticipate PC costs will rise among the big three OEMs: Dell, HP and Lenovo. Forecasting price changes is tricky business, even in categories where demand is clearly outpacing supply.
The frequency of headline-grabbing cyberattacks is hard to ignore these days. Enterprise IT security teams and CISOs find themselves under increased pressure to ensure systems are safe – especially email, which remains one of the most common ways hackers infect IT environments.
The global data loss prevention software market is hotter than ever, thanks to shifts in how and where workers access corporate data and the ever-present push to the cloud. Predicted to grow at a CAGR of 19 percent, analysts estimate the market will reach $7 billion by 2027. Amid recent disruption, concerns about information security have grown as the number of employees working remotely has increased.
One factor that contributes to the complexity of SAM (Software Asset Management) is that challenges vary from one software category to the next. A clear example is HCM software (Human Capital Management). Due to the sensitive nature of the information HR teams manage, the systems and processes that support this function are isolated to ensure proper protections are enforced.
As the enterprise SaaS segment continues its meteoric growth, organizations are facing an increasingly complex challenge. How can they effectively manage compliance and license assets in software estates comprised of both on-premise and SaaS licenses? Perhaps no software publisher sums up this challenge better than Adobe...
Drastic changes in how and where workforces are working have naturally affected how enterprises consume managed print services – and not always as expected. While the shift to digital has caused many companies to consume less, some businesses that utilize centralized multi-function devices (MFDs) are experiencing increased consumption volumes.
Last year, we saw many vendors experimenting with newer pricing models to meet shifting customer demands. At the same time, many enterprises are experiencing spikes in IT security-related incidents. The confluence...
Most enterprise Microsoft customers are familiar with true-ups, but what about the inverse? Is a Microsoft true-down even an option? As is usually the case with Microsoft, the truth is in the fine print and the confusion in the grey area...
When negotiating IT deals, vendors typically lay out several objections to lowering costs. These objections will have you believe it’s impossible for the vendor to decrease pricing beyond any initial concessions. But is that really the case? How can enterprise IT buyers meet these objections head-on during vendor negotiations?
It’s hard to remember life before web content management system software as we know it today. For starters, the web itself served a different purpose. Most websites were fairly static – basically online brochures that required a technical knowledge of programming to create and update.
Quebec, the newest ServiceNow release, officially kicked off in mid-March 2021. In the months since the release, we’ve made a few observations worth sharing. First, for those unfamiliar with ServiceNow releases, each is named in alphabetical order after major international cities, i.e., Jakarta, Kingston, London, Madrid, New York, Orlando, Paris, and now Quebec. It is worth noting the release name is not explicitly detailed in documents.
Like a lot of IT purchasing events, the VMware ELA renewal has grown more complicated over the last few years. This is due in part to VMware’s ever-expanding list of offerings – a byproduct of numerous acquisitions like Pivotal and Carbon Black, and the introduction of more cloud-based solutions. As a result, today’s VMware ELAs comprise more “stuff.”
When it comes to Adobe for enterprise customers, concessions can be hard to come by during negotiations. But is the tide turning? Perhaps. Clients regularly submit Adobe purchases to NPI for price benchmark analysis. In fact, in the first quarter of 2021, Adobe snagged the number three spot in our top ten list of vendors submitted for analysis (ranked by first year customer spend). It’s no secret Adobe has the most...
Changes in IT spending patterns in 2020 didn’t dampen the overall performance of the IT sector, but did change vendor behavior in certain categories. Reprioritization of customers’ IT budgets meant greater scrutiny of spend. One area where NPI noticed an increase in analysis of spend was networking and network security hardware and software, for both new investments and the pursuit...
If your company is in the construction, manufacturing or engineering industry, there is a good chance you are spending quite a bit on Autodesk licensing. Autodesk provides PC software and multimedia tools designed to aid in architectural and mechanical design, as well as geographic information systems (GIS) and mapping.
Microsoft recently expanded the rights for Azure Hybrid Benefit for SQL Server. For customers not familiar with Azure Hybrid Benefit, it’s a licensing benefit that allows you to use your on-premises Software Assurance-enabled Windows Server and SQL Server licenses on Azure. The cost benefits are attractive to customers and it’s just one more way Microsoft is trying to convince customers to run their software on Azure.
In 2019, Deloitte published a blueprint for a forthcoming transformation of the healthcare industry. In it, they claimed “health in 2040 will be a world apart from what we have now.” Little did they know that events in 2020 would drastically accelerate this transformation, accompanied by a burst of innovation in healthcare IT.
Back in the day I used to tell clients that Microsoft didn’t really care who owned the hardware – as long as the product was being used for the exclusive benefit of the licensed customer. With the advent of virtual desktops being hosted at Amazon, Microsoft has changed its tune somewhat. In October of 2019, Microsoft quietly changed some of its...
While many office environments have closed during the global health crisis, warehouses are one area of the business that have seen physical activity skyrocket. The explosion in ecommerce has driven new investments in warehouse infrastructure, including IT, and has put a spotlight on one area in particular – the warehouse PC purchase. Traditional PC buying...
TIBCO is one of those software vendors where spend is almost always large for the enterprise customer. If you’re using TIBCO, chances are you’re paying a lot of money. It is not uncommon to see a $100M+ list price on TIBCO deals. Thankfully, the vendor will offer substantial discounting to get their pricing into a...
Oracle offers enterprises many licensing options for its database products. Choosing the right license type for your technical, user and budgetary requirements can be challenging to say the least. This has led many customers to overbuy and overspend on Oracle licensing as well as unintentionally expose their Oracle software estates to compliance risk. Here are...
One thing that makes it difficult to navigate a software license audit is that the process varies by vendor. At an atmospheric level, the process may be seem straightforward enough (receive a formal notification, share data, etc.), but it’s the nuances that count. And the nuances of the SAP audit process make it stand out....
By now, we’re all familiar with the notion of pandemic discounts. The question for many is – should you still be asking for them? Pandemic discounts for IT purchases emerged last year as both vendors and their customers experienced massive disruption. Companies immediately began seeking deeper discounts from their vendors in the early days of...
Reprioritization of IT spend has many business leaders setting new objectives for telecom cost reduction. That’s understandable given the proliferation of telecom overspend in the enterprise. NPI’s experience indicates a significant majority of business pay too much for wireless, wireline and network spend. For most, the savings opportunity is material – seven figures in some...
Just like Microsoft’s pricing and licensing, Microsoft negotiation tactics have evolved over the years. One example is timing, specifically how to leverage Microsoft’s fiscal year-end (June 30). In the past, enterprises were advised to wait and negotiate their agreements closer to Microsoft’s quarter- or year-end. That’s not the case today. Microsoft’s fiscal third and fourth...
The data visualization space continues to heat up as enterprises demand more information visualization, analytics, and business intelligence tools. The global market, valued at $8.85B in 2019, is projected to reach $19.2B by 2027. The competitive landscape is also changing as established enterprise software vendors acquire new capabilities (e.g. Salesforce’s acquisition of Tableau in 2019) and...
Despite the volatility and disruption of the past year (in some measure, because of it), global robotic process automation software revenue is projected to reach $1.89 billion in 2021, an increase of 19.5 percent from 2020. A signal of accelerated digital transformation in the enterprise, companies are investing in RPA to reduce or remove the...
For a majority of companies, more flexible work from home (WFH) policies are here to stay. A Gartner survey found that 80 percent of company leaders plan to allow employees to work remotely at least part-time after the pandemic, and 47 percent will allow employees to work from home on a full-time basis. With that, however,...
As enterprises accelerate their transformation initiatives, a meticulously negotiated software license agreement has never been more important. But that’s easier said than done – particularly now. Here are our 10 tips for negotiating software license agreements in 2021.
Are Microsoft’s software bundles worth the spend? It’s an easy question to answer if you need all components in Microsoft’s offer. But that’s typically not the case. Here’s advice on what enterprises can do to determine if a bundled purchase is the best deal for their requirements.
As one of the world’s leading providers of ERP and business management software, SAP’s ecosystem of solutions is constantly evolving to keep pace with enterprise needs. However, as its offerings evolve so do the complexities of purchasing them, making effective SAP contract negotiation more challenging than ever. SAP’s cloud focus, expanding solution portfolio, and push...
If you want to understand Windows VDA and VDA Add-on Licensing, it’s best to start with some background on Microsoft’s rather complicated Windows licensing history. First, however, let’s acknowledge just how ubiquitous Windows truly is. In the area of desktop and laptop computers, Microsoft Windows is the most commonly installed OS, with estimates ranging between 77 and 88 percent...
Just as software licensing has grown more complex, so have the metrics vendors use to define licensing volumes, and therefore govern compliance (case in point here) But complexity isn’t the only challenge. Some of the software license compliance metrics in use today don’t accurately reflect a true representation of usage to test compliance with entitlements....
2020 has brought new perspective to the importance of business performance management – especially as it relates to business-critical transformation. As such, some enterprises are seeking new tools for more intelligent strategizing and decision making across traditionally siloed parts of the business. One example of these solutions is Anaplan. Anaplan has been around since 2006...
“Don’t tell them your budget” is a common prescription among sourcing professionals and a best practice for IT price negotiations. But how effective is it? That depends. If sourcing is engaged early, the purchase is well defined, and current market data is used to develop the budget, then delivering a purchase target to a supplier...
Enterprise software vendors have always been adept at convincing customers to buy more than they need. The growing threat of being audited by a software vendor has also encouraged incremental overbuying when enterprises aren’t sure about their asset management accuracy. As we work with clients to optimize licensing and cost for renewals, oversized on-premise and...
The pandemic and macro conditions in the wider economy are driving up enterprise PC costs. NPI has noted in recent months that these increases are not limited to hardware. While the actual hardware pricing of PCs is seeing a slight uptick in average prices, ancillary services like imaging, asset tagging, and even warranty/repair costs are...
Over the years, NPI has observed countless price structure changes to enterprise software, with changes to Tableau and DocuSign being no exception. With Salesforce’s acquisition of Tableau in 2019 and DocuSign’s growing market for the digitization of signing documents, both software publishers have evolved their product offerings, pricing, and concessionary thresholds – leaving...
When you think of content management, do you think primarily of file storage? Most people do. Content management is perceived to be a commodity that is largely equivalent among available vendors. Unfortunately, in most enterprises, it doesn’t get the attention it deserves. Especially in content-heavy environments where employee productivity is critical, it might make a material difference operationally....
As enterprise SaaS usage continues to experience exponential growth, the risk of overspending on SaaS investments grows in lockstep. One culprit is ‘toxic’ spend on licenses or subscriptions that are dormant, or license features that are not being used – Gartner estimates this to be as much as 30% of cloud fees paid by organizations....
Enterprises have long relied on IT staff augmentation as a way to scale the IT function. But amid the economic fallout of the global health pandemic, we’re seeing expanded utilization by our clients as they submit rate cards to NPI for price benchmark analysis. Uncertainty, tightened budgets and a need to fast-track certain IT initiatives...
If you’re an SAP customer, you’re likely familiar with the vendor’s annual contractual requirement to submit an SAP Self-Declaration and Measurement Plan. While this requirement is an annoyance for many customers, it can actually be something far more positive. First, let’s back up and discuss the notion of self-declaration and why it’s interesting in the...
As the cloud war wages on and commoditized pricing persists, many enterprises wonder if it’s possible to negotiate a discount with Amazon Web Services beyond what the vendor publishes publicly. For some customers, the short answer is yes – an additional AWS discount is possible. While the numbers steadily evolve, recent data indicates AWS continues...
When it comes to the evolution of Microsoft’s Firstline Worker offerings, it’s been quite a journey. First came the K1/K2 offering. The “K” was short for “kiosk” and provided users with limited functionality for Exchange email, Skype and SharePoint. In mid-2017, the K2 was retired, and the K1 was renamed to Office 365 F1. Microsoft...
With the pandemic putting new financial and operational strain on organizations, NPI has seen an uptick in the demand for third-party support for hardware and software. While there are a few drawbacks to third-party support, cost savings of 50 percent or even more make it attractive during economic volatility. The number of credible options has...
As NPI provides SAM-related services to our clients (license position assessments, software audit defense, etc.) and compliance issues are revealed, we’re often asked which SAM solution and tools should be considered to help enterprises up their SAM game. There are many credible solutions available in the SAM community, and the best choice will depend on...
Amid the ongoing coronavirus pandemic, businesses continue to adapt practices to address communication challenges. Zoom, Slack, Microsoft Teams, WebEx, GoToMeeting and other remote conferencing solutions have naturally received increased attention given their usefulness. But there is another space experiencing a surge in demand: electronic signature solutions. At the beginning of 2020, many business processes were...
Microsoft has a storied history of subtly and not-so subtly making changes to its licensing methodologies. These changes can have variable impacts on cost – sometimes small or, in the case of the latest changes to Microsoft PowerApps licensing, quite material for some customers.
Times of crisis make attractive targets for bad actors, and it’s certainly true for enterprise IT security. The CSO Pandemic Impact Survey indicates 61 percent of security and IT leader respondents are concerned about an uptick in cyberattacks targeting employees who are working from home. As of mid-May, researchers at Check Point Software Technologies reported 192,000 coronavirus-related cyberattacks...
Procurement organizations have the opportunity to drive maximum value for almost every budget dollar spent in an enterprise. And in some cases – like a software maintenance annual increase – procurement’s actions (or inactions) can impact the financials for many years to come. Most procurement organizations are measured by a series of KPIs, one of...
With the coronavirus hitting hardware spending harder than many other areas of IT, PC purchasing habits are shifting as capital concerns hit more enterprises. One result that NPI is seeing from our clients is an increased interest in pricing for leasing, and other considerations around this core question: Should you lease or buy PC assets?
While some have said on-premise software is the new legacy, there are plenty of enterprises that are still wrestling with the transition. Two factors are amplifying the debate. First, current economic and industry volatility is accelerating certain IT initiatives – particularly remote workforce and digital transformation initiatives that will improve productivity, efficiency and customer experience....
Healthcare organizations are digging deep for IT cost reductions like never before. One category that’s often overlooked is professional services. It’s an area where NPI regularly finds material savings and negotiates lower pricing and stronger discounts for project consulting and rate cards. One service we’re seeing more often this year is Medical Abstraction Services –...
ServiceNow recently rolled out its Orlando release – a healthy update of new features including new predictive intelligence and reporting capabilities, smarter CSM and HR Service Delivery features, enhancements to DevOps, GRC, ITBM and ITSM, and an updated mobile platform. The ServiceNow Orlando Release speaks to the vendor’s responsiveness to market demand. Its ability to...
This post on software license auditors’ use of IBM’s License Metric Tool was authored pre-COVID-19 pandemic. While many IT vendors are showing empathy to the unprecedented challenges of today’s business climate, NPI has not yet seen any change on the software license audit front. Vendors are still auditing their enterprise customers, new audit notifications are...
There is an old saying in business: “Everything is negotiable.” And that’s largely true in enterprise IT price negotiations – but not always. Every now and again, we come across vendors that defy the norm. They set their pricing, and they will seldom (if ever) veer from that standard. Typically, these vendors utilize some type...