ServiceNow’s beginnings may be cloud-based helpdesk, but the company has firmly planted its feet in the ITOM (IT operations management) space. In 2014, ServiceNow acquired Neebula and its acclaimed ServiceWatch offering, which discovers, maps and monitors the dependencies between business services and the IT services that support them.
The acquisition was a significant move for ServiceNow and the company is highly motivated to expand ServiceWatch into its broad customer base – one-third of which will be renewing their existing ServiceNow subscriptions in the next 12 months.
In short, if you’re a ServiceNow customer, you can expect to be courted for the ServiceWatch offering during your next renewal event. Here are key considerations as you proactively consider this expansion: