Outsourcing (in all its forms) and cloud computing
are a sea change for IT. New delivery and pricing models
have a big impact on operations, costs and governance.

There are some uncharted waters.


Today, enterprises can easily tap into an exciting array of IT services and cloud-based offerings – and new suppliers enter the market every day. It’s a fast-changing landscape, and many enterprises are struggling to keep pace.
NPI helps clients determine whether outsourcing and cloud computing are a better fit for their needs than traditional models, and optimize IT expense management and cloud expense management throughout the year, spanning:

  • Application Hosting and Management
  • Business Process Outsourcing
  • Call Center
  • Cloud “everything”
    • Infrastructure as a Service – public and private cloud
    • Platform as a Service – public and private cloud
    • Software as a Service
  • Data Center Services
  • E-Commerce Platforms
  • Help Desk
  • Staff Augmentation
  • Managed Services
    • Data center
    • Information security
  • Professional Services
    • Custom application development
    • Packaged software implementation, configuration
    • Integration, upgrades, migration


Insight that Keeps Pace with IT Evolution


Enterprises embarking on outsourcing and cloud-based IT initiatives want to quickly understand the pricing models and spending pitfalls associated with the purchase. These factors are moving targets and most IT buyers either don’t have experience in this arena, or don’t purchase often enough to stay on top of these dynamics.
NPI does it every day.  Our IT expense management analysts bring real-time, vendor-specific intelligence to the table to ensure that our clients never overpay for outsourcing and cloud services, build in as much flexibility as possible to accommodate future business change, and tighten up the governance framework for a successful vendor relationship.

NPI PERSPECTIVES on The Evolution of IT Services

For an enterprise, the term “IT services” is used to relate primarily to custom application
development and the professional services associated with implementing packaged software

But a number of powerful trends over the past 20 years have broadened the IT services
landscape exponentially. For example: Read more >


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